LegalForce|Trademarkia Customer Service Center

LAW FIRM SERVICES REFUND REQUEST

Last Updated: Jun 01, 2016 02:48PM PDT
Hello, 
 
Thank you for contacting LF Trademarkia’s customer service department – please note that we cannot offer a refund for your matter as the services you have paid for have already been rendered at our affiliate law firm, LegalForce RAPC Worldwide. Namely, you agreed to the following after signing off that you had read and understood the Terms of Service agreement on our website: 
 
1. Limited Scope of Services
For Standard and Plus packages, Client retains Firm (1) to prepare and file a trademark application based on the information given to Firm by Client electronically through the Trademarkia.com website and (2) to serve as an attorney contact for future correspondence between the USPTO and the Client. […] 
 
2. Service Fees/Costs
For the Limited Scope of Services, and prior to the commencement of services, Client agrees to pay Attorney the charges described herein.
Furthermore Client expressly agrees that for Standard, Plus, and Gold Packages, Attorney’s fees are earned once any one of the following conditions are met:
i) Attorney has conducted a preliminary review of the filing information submitted by Client. 
 
ii) Attorney has sent correspondence to Client regarding any issues related to the preparation of Client’s pending trademark application order
i) Attorney has conducted a preliminary review of the filing information submitted by Client. 
 
ii) Attorney has sent correspondence to Client regarding any issues related to the preparation of Client’s pending trademark application order, including but not limited to, requests for Proof of Use, changing to the Identification of Goods and/or Services, and results of a Direct Conflict search.
[…] 
 
3. Cancellation Policy
The Limited Scope of Services may be cancelled by Client prior to the time Firm commences work on the Limited Scope of Services. Service fees are non-refundable any time after Firm commences the Limited Scope of Services. 

 
Please feel free to review the full text of the Terms of Service agreement on our website, and let me know if you have any further questions or concerns. As stated, Trademarkia is not a law firm and therefore does not earn any of the fees associated with the legal services advertised on our website.

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