LegalForce|Trademarkia Customer Service Center

What is Status of my Trademark and Logo Request for SmithShaper & My Refund?

Louis Morales Dec 06, 2016 09:41PM PST

Hello,

I have two issues:

1)
I placed an order through Trademarkia ONE MONTH AGO to trademark my company name and logo (SmithShaper). There has been absolutely no response from Trademarkia about what is taking place. Not even an email to confirm acknowledgement of my order. I only have a PayPal receipt dated 11/7/16 which shows I paid Trademarkia $398 for two services (A) Name Trademark Filing and (B) Logo Trademark Filing.

2)
I am expecting a $130 refund as I purchased the Trademark service at a promo rate of $69 yet was billed $199 for each service for a total of $398.

Please contact me via email (louis@zoboapps.com) or by text to 562-652-1538. I am on calls all day so phone calls don't work well for me.

Thank you,

Louis Morales

1 Agent Answer

Toni Dec 07, 2016 04:15PM PST

Hello Louis,

Thank you for your message.

In regards to your refund matter, the refunds department would like to inform you of your refund options. One: Trademarkia could refund the amount of $398. Two: Credit your account of the $130 to go towards your government filing fees which are $275 per classification.

Please let me know which option you would like to move forward with.

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